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Posts Tagged ‘support’

Google’s new SMS and call permission policy is crippling apps used by millions

Saturday, January 5th, 2019

Late last year, Google decided it was time to crack down on apps requesting SMS and call log permissions. Ostensibly, exceptions would be granted for categories including backups and automation, but as of now, there are still gaps which cover legitimate use cases. While some popular apps like Tasker have successfully secured exemptions, others like Cerberus have not. Instead, they've decided to strip out those permissions or risk facing the wrath of Google's upcoming January 9th banhammer, killing associated functionality and disappointing millions of long-time users to adhere to the Play Store's new policy.

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Google's new SMS and call permission policy is crippling apps used by millions was written by the awesome team at Android Police.

App Cloner has been removed from the Play Store for nebulous policy violations

Friday, November 2nd, 2018

Given the popularity of our previous coverage for the app, many of our readers are fans of App Cloner, which — as the name suggests — allows you to duplicate an installed app. That's especially useful when a given app only allows one account login at a time. Unfortunately for its many fans, App Cloner was just yanked from the Play Store after allegedly violating Google's policies, and the communication received by the developer from Google during the process stands as another example of the company's ongoing support failure.

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App Cloner has been removed from the Play Store for nebulous policy violations was written by the awesome team at Android Police.

[Update: Listing restored] A DMCA failure: Play Store automated takedowns hit indie app ‘Always On Display AMOLED’

Friday, October 19th, 2018

Google's history of providing support to Android developers that run into issues on the Play Store is pretty abysmal. If you have the clout of Facebook or Netflix, your whims are individually catered to, but independent developers get the short end of the automated-support stick.

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[Update: Listing restored] A DMCA failure: Play Store automated takedowns hit indie app 'Always On Display AMOLED' was written by the awesome team at Android Police.

A DMCA failure: Play Store automated takedowns hit indie app ‘Always On Display AMOLED’

Wednesday, October 17th, 2018

Google's history of providing support to Android developers that run into issues on the Play Store is pretty abysmal. If you have the clout of Facebook or Netflix, your whims are individually catered to, but independent developers get the short end of the automated-support stick. Yesterday, yet another indie Android app, Always On Display AMOLED, was kicked to the curb in what appears to be an overzealous, automated DMCA takedown, and in true Google fashion, the affected developer is left without recourse or a means for dispute. 

The app in question had garnered some 7 million downloads from the Play Store, and a description of its functionality is still live over at F-Droid, a popular open-source repository of Android apps and informal Play Store alternative.

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A DMCA failure: Play Store automated takedowns hit indie app 'Always On Display AMOLED' was written by the awesome team at Android Police.

Google Pay adds 111 more US financial institutions

Thursday, August 16th, 2018

How many First National Banks could there be? Turns out it's a lot. Google Pay has recently picked up five more First Nationals (and one 1st National), plus 105 more institutions across the United States.

More and more American banks are letting their customers use Google Pay — even smaller institutions like credit unions. We saw 65 more in June, and a whopping 171 in May. International support is coming slower, but it seems like the majority of US users have to have the option by now.

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Google Pay adds 111 more US financial institutions was written by the awesome team at Android Police.

Google redesigns its support pages with a whole lot more white space

Tuesday, July 24th, 2018

Google sure loves its negative space. Following bright refreshes of both Gmail and Google Drive earlier this year, Google Help has been overhauled with a new layout that includes way, way more white than the previous design.

The new design is admittedly handsome, and very 2018 Google. The Google Help home page layout, seen above, features a friendly greeting and pulls the search bar down from the corner and puts it front and center.

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Google redesigns its support pages with a whole lot more white space was written by the awesome team at Android Police.

Google Pay adds support for a whopping 176 additional US banks

Wednesday, May 16th, 2018

Google Pay just keeps building support. Its latest batch of 176 (yes, one hundred and seventy-six) new US institutions includes some real heavy-hitters like the University of Michigan Credit Union, the Bankers' Bank of Kansas, and nine—count 'em, nine—miscellaneous First National Banks.

The addition of these new banks comes after 61 (plus three card types) were added in March. The full, long list of this lot of Google Pay's newly-supported institutions can be found below.

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Google Pay adds support for a whopping 176 additional US banks was written by the awesome team at Android Police.

Google Assistant is able to troubleshoot problems on your phone (Pixel 2 only, for now)

Thursday, November 16th, 2017

The Google Assistant on the Pixel 2 and 2 XL is more powerful than ever before, and it can help you do a bunch of things with your phone like change settings or initiate a conversation with support. Thanks to a whimsical request from a reader, we now know about one more ability the Assistant has.

On a Pixel 2 XL running the Android Oreo 8.1 dev preview, our tipster asked the Google Assistant why his phone wasn't charging fully, and to his/our surprise, a troubleshooting process was initiated.

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Google Assistant is able to troubleshoot problems on your phone (Pixel 2 only, for now) was written by the awesome team at Android Police.

OnePlus support on Twitter is so bad they confuse compliments with complaints

Tuesday, July 11th, 2017

OnePlus has come a long way since it thought selling the OnePlus 2 without NFC was a good idea—the OnePlus 5 is a good phone, despite the foibles. OnePlus' support, on the other hand, could use some work. After misleading customers about the jelly scrolling situation, OP is responding to praise with apologies.

After surely being hammered by jelly scrolling complaints, a tweet from @imsarathrk would have been a chance to take a bow. Instead, OnePlus support completely misunderstood.

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OnePlus support on Twitter is so bad they confuse compliments with complaints was written by the awesome team at Android Police.

The Cartoon Network app for Android now supports Chromecast

Sunday, May 21st, 2017

Cartoon Network Chromecast Support Hero

Cartoon Network's latest update to the Android app has finally added Chromecast support. Allegedly this has been one of the most requested features for the application, although I  am not surprised it took so long to be included. Content distributors are pretty picky when it comes to platform availability. At least now my living room TV can become the dedicated Powerpuff Girls streaming machine it always should have been.

Turner Broadcasting (and through them, Time Warner) is the owner of Cartoon Network and has been pretty protective of its assets in the past.

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The Cartoon Network app for Android now supports Chromecast was written by the awesome team at Android Police.

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