+101 - Vote for the best Android Applications

101 Best Android Apps is an Android Apps gallery for the best Android phone applications


Topics
All
Books
Family
Fun
Games
Maps
Money
Music
News
Photos
Shopping
Social
Sports
Travel
Video
Weather

Make-Feedback

  • rss feed
  • Follow us on Twitter
  • Join us on Facebook
  • Make-Feedback - photo 1
  • Make-Feedback - photo 2
  • Make-Feedback - photo 3
  • Make-Feedback - photo 4

Rank: #

Make-Feedback

Android Market link

Price: $4.71

Rating: 2.45/5 (29 votes)

Description

'Make-feedback' allows you to operate the Net Promoter Score system via SMS messages. The app allows you to receive useful feedback from your clients whatever business or organisation you operate.

Net Promoter is a customer feedback methodology (and a registered trademark of Fred Reichheld, Bain & Company, and Satmetrix).

Net Promoter Score

The net promoter score can be calculated via The Ultimate Question:

“On a scale of 1-10 (10 being the most likely), how likely are you to recommend us to family or friends?”

The ‘ultimate question’ (UQ) is an established method of gaining feedback from clients.

If the client responds with a mark of 9 or 10 (PROMOTERS) they are asked a subsequent question of what did we do well?If the client responds with a mark of 6 or below (DETRACTORS) they can be asked the subsequent question of what can we do to improve?Clients responding with a mark of 7-8 (PASSIVES) are not administered into the equation.

Scoring

The net promoter is calculated by detracting the detractors percentage from the promoters percentage.

What to do with the net promoter score (NPS)?

The idea of the net promoter score is to promote growth via personal recommendation. The NPS can be used to measure the level of customer satisfaction and potential growth as well as a measure of achieved improvement (or vice versa).

At a basic level we at Make-Feedback think this could work as follows:

Receive a score which is a detractor and use the subsequent response to find out where you need to improve and then make changes to your customer service.  e.g. ‘slow to respond to emails’ could lead to employing more staff devoted to email responses or an increased focus on emails.

So…

Bookmark and Share

Tags:
[feedback]
[business]
Categories:
[Business]
[Utilities]

Other stuff

Sponsored Links

Sponsored Links

Sponsored Links

New from the blog

  • Removing built in applications from Android Tablets?

    We’ve received another email today that has got us stumped! Janar writes: I bought Samsung Galaxy GT-P1000 tablet in Saudi Arabia. In this tablet some of the applications like Quran, prayer timings, direction for Khbha etc. can not be removed or uninstalled. Can somebody give solution in this regards. I had no idea that this [...]

  • Remote Camera App

    We had a question sent to us the other day asking if we knew of a good remote camera app for Android phones. Now I suppose it depends on exactly what that means but I took it to mean an app that could be used to remotely take a photo on another camera… From my [...]

  • SatsportsNA use Pressitt for Satski

    We’re pleased to see SatsportsNA use our sister site Pressitt to launch an online news release to promote their excellent skiing app: Satski View the release on Pressitt Anyone visiting Revelstoke, Lake Louise, Panorama or Moonlight Basin (or their websites) this winter may find offers for Satski, an interactive GPS trail map that may one [...]

  • Tablet Coasters

    From the same people who brought you the Smartphone coaster comes an enlarged version for your new Android Tablet: Our new Tablet Coasters are similar in design to our very popular Smartphone Coasters. These sleek and attractive polished stainless steel coasters raise your Tablet PC to a comfortable 35 degree viewing angle while enabling you [...]

  • Get your app noticed with a Pressitt newsroom

    There are thousands of Android apps now in the market and it’s getting harder and harder to get your new app noticed. We like to think our site makes a big difference for those apps that make it to the top of our 101 Best Android Apps list. Pressitt.com We have another site that might [...]

  • Smartphone Coasters

    Well, this is something new for us – we’re reviewing an actual tech gadget! The smartphone coaster comes from a simple idea – instead of laying your smartphone flat on your desk, why not have a little stand that allows you to see the screen easily. Great for checking emails and text messages as they [...]

  • Twitter Weekly Updates for 2010-11-20

    From the blog: Twitter Weekly Updates for 2010-11-13: From the blog: Twitter Weekly Updates for 2010-11-06: New … http://bit.ly/9o1h6I # Powered by Twitter Tools

  • Twitter Weekly Updates for 2010-11-13

    From the blog: Twitter Weekly Updates for 2010-11-06: New Android App: Sniper shot – +101: This app will turn yo… http://bit.ly/94SZWz # Powered by Twitter Tools

  • Twitter Weekly Updates for 2010-11-06

    New Android App: Sniper shot – +101: This app will turn your friendly Androidcommunicator to the deadly sniper rif… http://bit.ly/awtJT8 # New Android App: Hallo Monster Halloween wallpaper editor and catchy e45greetings – +101: DescriptionHallo Monster… http://bit.ly/9yBFmH # New Android App: Eclipse – +101: The Earth in front of the Sun. http://bit.ly/cNseVt # New Android [...]

  • Twitter Weekly Updates for 2010-10-24

    From the blog: Twitter Weekly Updates for 2010-10-17: New Android App: Another Lines – +101: Best timekiller Colle… http://bit.ly/c7YCOt # From the blog: Mobile Developer Jobs: Are you looking for an Android developer? Or maybe you're a mobile apps deve… http://bit.ly/cJYP63 # New Android App: ProOnGo Expense – +101: ProOnGo Expense is an awardwinning expense [...]

View our blog archives »

Recent Comments