101 Best Android Apps is an Android Apps gallery for the best Android phone applications
'Make-feedback' allows you to operate the Net Promoter Score system via SMS messages. The app allows you to receive useful feedback from your clients whatever business or organisation you operate.
Net Promoter is a customer feedback methodology (and a registered trademark of Fred Reichheld, Bain & Company, and Satmetrix).
Net Promoter Score
The net promoter score can be calculated via The Ultimate Question:
“On a scale of 1-10 (10 being the most likely), how likely are you to recommend us to family or friends?”
The ‘ultimate question’ (UQ) is an established method of gaining feedback from clients.
If the client responds with a mark of 9 or 10 (PROMOTERS) they are asked a subsequent question of what did we do well?If the client responds with a mark of 6 or below (DETRACTORS) they can be asked the subsequent question of what can we do to improve?Clients responding with a mark of 7-8 (PASSIVES) are not administered into the equation.
The net promoter is calculated by detracting the detractors percentage from the promoters percentage.
What to do with the net promoter score (NPS)?
The idea of the net promoter score is to promote growth via personal recommendation. The NPS can be used to measure the level of customer satisfaction and potential growth as well as a measure of achieved improvement (or vice versa).
At a basic level we at Make-Feedback think this could work as follows:
Receive a score which is a detractor and use the subsequent response to find out where you need to improve and then make changes to your customer service. e.g. ‘slow to respond to emails’ could lead to employing more staff devoted to email responses or an increased focus on emails.
We’ve received another email today that has got us stumped! Janar writes: I bought Samsung Galaxy GT-P1000 tablet in Saudi Arabia. In this tablet some of the applications like Quran, prayer timings, direction for Khbha etc. can not be removed or uninstalled. Can somebody give solution in this regards. I had no idea that this [...]
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We’re pleased to see SatsportsNA use our sister site Pressitt to launch an online news release to promote their excellent skiing app: Satski View the release on Pressitt Anyone visiting Revelstoke, Lake Louise, Panorama or Moonlight Basin (or their websites) this winter may find offers for Satski, an interactive GPS trail map that may one [...]
From the same people who brought you the Smartphone coaster comes an enlarged version for your new Android Tablet: Our new Tablet Coasters are similar in design to our very popular Smartphone Coasters. These sleek and attractive polished stainless steel coasters raise your Tablet PC to a comfortable 35 degree viewing angle while enabling you [...]
There are thousands of Android apps now in the market and it’s getting harder and harder to get your new app noticed. We like to think our site makes a big difference for those apps that make it to the top of our 101 Best Android Apps list. Pressitt.com We have another site that might [...]
Well, this is something new for us – we’re reviewing an actual tech gadget! The smartphone coaster comes from a simple idea – instead of laying your smartphone flat on your desk, why not have a little stand that allows you to see the screen easily. Great for checking emails and text messages as they [...]
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